Privacy Policy

At Ramadol, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website, book a treatment, or contact us.

Information We Collect

We may collect and process the following information:

Personal details (such as name, date of birth, address, phone number, and email address)
Medical history and health information relevant to your treatment
Payment information (processed securely via third-party payment providers)
Website usage data (such as IP address, browser type, and pages visited)

How We Use Your Information

We use your information to:

Provide safe and appropriate treatments
Manage bookings and appointments
Communicate with you regarding your treatments or enquiries
Improve our services and website
Comply with legal and regulatory requirements

We will only use your personal data where we have a lawful basis to do so.

Medical Information

Any medical information collected is used strictly to assess suitability for treatments and ensure your safety. This information is kept confidential and stored securely.

Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Your information is stored securely and only accessible to authorised personnel.

Sharing Your Information

We do not sell or rent your personal data. We may share your information with trusted third parties where necessary, such as:

Payment processing providers
Booking system providers
Legal or regulatory authorities if required by law

All third parties are required to keep your data secure and confidential.

Your Rights

Under data protection law, you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data (where legally permitted)
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

Our website may use cookies to improve your browsing experience and analyse website traffic. You can manage cookie preferences through your browser settings.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: info@ramadol.co.uk

Phone: 07782399626